| Saver Fares: Tickets are non amendable and non
refundable. Amendable Fare – You will be charged a £5.00
modification fee each time you amend the date or time of your
journey. In addition to the modification fee, you will be charged
any excess fare which is due should you move to a more popular
sailing.
This will be the difference between the price of your
originally booked crossing and the price of the newly selected
crossing. If you cancel the booking, a 100% cancellation fee applies.
Modifications to the outward journey of your ticket cannot be made
once the outward date of departure has passed and a 100%
Cancellation Fee will apply Flexible Fare – You will not be charged a
modification fee for making an amendment to your original booking.
However, you will be charged any excess fare which is due should you
move to a more popular sailing. This will be the difference between
the price of your originally booked crossing and the price of the
newly selected crossing.
If you cancel the booking more than 24
hours in advance of the outward date of travel, no cancellation fee
applies. Modifications to the outward journey of your ticket cannot
be made once the outward date of departure has passed and a 100%
Cancellation Fee will apply. All ticket types If your vehicle is
over 8 metres in length an extra charge will be made at check-in if
this has not been declared at the time of booking. If you have a
vehicle which is used for commercial purposes these prices do not
apply. All tickets are non transferable. Travel is subject to SeaFrance’s full Terms & Conditions – a copy is available on request
or online at www.seafrance.com
This information is intended for guidance only. Full Terms &
Conditions of carriage are available on request.
1. SEAFRANCE does not provide tickets or ticket confirmations.
However, e-mail confirmations for telephone bookings may be sent on
request. The booking reference number will be required to check in
on the day of departure.
2. CHECKING IN, cars and their passengers you should check in at
least 30 minutes before the scheduled sailing time. Foot passengers
are requested to check in at least 45 minutes and disabled
passengers and groups at least 60 minutes before your scheduled
departure. Anyone arriving at the check-in point after this time may
be refused permission to embark. Please note, port security and
immigration checks occur prior to check-in. If you miss your sailing
due to circumstances outside SeaFrance's control, your reservation
may be subject to a surcharge payable at the port.
3. VEHICLE FARES listed are only available to UK residents whose
journey commences in Dover and apply to all reservations made at
least the day before travel. For reservations made on the day of
travel, a supplement may be payable. Price Check - we always aim to
offer the lowest car ferry fares. We constantly monitor our fares
and those of our competitors to ensure we offer you the best fares
we can between Dover and Calais (excludes competitor promotional
offers).
4. DAY TRIP & 24 HOUR RETURNS are not valid for single journeys
or where the return journey is made on a subsequent day to the fare
type you have booked. Day Trips are offered at a special rate on
condition that both outward and return journeys are made on the same
day, latest return by the last sailing before midnight on day of
travel. SeaFrance reserves the right to charge the debit/credit card
user for the appropriate fare, without further reference, up to a
maximum of 95.00 GB pounds (based on highest current fare for a car
and up to 9 passengers) where these conditions are not adhered to.
If, however, you can provide satisfactory evidence that the Day Trip
conditions have been complied with and you return within the same
calendar day, the appropriate refund will be made to you
immediately.
5. ROUND TRIPS are only valid for foot passengers travelling
outward and returning on the same ship without disembarking in
Calais. Valid on all Dover departures from 07:00 until 20:30.
6. FOOT PASSENGERS are only permitted to take small items of hand
luggage for day trips. Foot passengers on longer stay tickets are
entitled to 2 pieces of luggage per person. All luggage is carried
on board by the passenger (including embarkation and disembarkation)
and will remain under the custody and responsibility of the
passenger at all times. Foot passengers can travel on sailings
departing from Dover between 08:15 and 19:30; and sailings departing
from Calais between 08:30 and 19:30. Please note, any passengers
requiring use of the port mobility bus are requested to advise
SeaFrance on 0871 663 2545 at least 24 hours prior to departure.
7. VEHICLES TRAVELLING ON DAY TRIPS are not permitted to travel
with loaded roof racks or loaded trailers, or to contain levels of
luggage inconsistent with being abroad for a day trip. Valid on all
departures from 01:00 until 18:00.
8. SHORT BREAK FARES are valid for 5 days (120 hours) from the
time of arrival in Calais. The return journey must then be made no
later than the sailing immediately after 5 days (120 hours) have
elapsed. Valid on all departures.
9. STANDARD/HOLIDAY RETURN FARES are valid for a duration longer
than 5 days with a maximum duration of 365 days unless other Terms &
Conditions apply. Valid on all departures.
10. SINGLE FARES are valid for one way crossings only, departing
from Dover. Valid on all departures.
11. AMENDMENTS, certain ticket types allow you to alter the dates
and times of travel. However, if you choose to travel at a different
date or time to that of your original booking, any relevant
additional fare may apply. Any surcharge will be the difference
between the fare you paid and the fare applicable to your revised
sailing choice. Please check the flexibility and terms and
conditions of your ticket at time of booking.
12. PAYMENT must be made at time of booking. Payment may be made
by credit card or debit card.
13. VEHICLE CANCELLATIONS made by you will be subject to a charge
of 30 GB pounds per booking unless other terms apply.
14. REFUNDS, please contact one of our Travel Consultants.
However, refunds are not given on 24 Hour or Short Break return
fares if part of the journey has been taken. We strongly recommend
that insurance is taken out to cover any losses incurred as a result
of such problems.
15. VEHICLE DIMENSIONS, vehicles exceeding 5 metres in length and
1.85 metres in height, inclusive of roof racks and / or bicycles,
must be declared at time of booking as additional payment may be
required.
16. SCHEDULES are subject to change or cancellation without prior
notice in the event of bad weather, mechanical problems, industrial
disputes or other circumstances beyond our control. SeaFrance does
not undertake that services will depart or arrive at the scheduled
times or be operated by the scheduled vessels. Services may be
suspended or discontinued at the discretion of SeaFrance. We shall
not be liable for damages suffered as a result of cancellation,
diversion to another route or service, or delay in departure or
arrival of the vessel and strongly recommend that insurance is taken
out to cover any losses incurred as a result of such problems.
17. BOOKINGS are not transferable and are made in accordance with
the conditions and price prevailing at the time and date of booking.
Unless other terms apply, reservations are only valid for the
calendar year in which the reservation is made or until the offer
expires, whichever occurs first. Carriage on a scheduled crossing
cannot be guaranteed without any advance reservation. SeaFrance
reserves the right to change the details of a booking at check-in,
should the information supplied previously be incorrect, and to
charge the correct fare.
18. FUEL SUPPLEMENTS, SeaFrance reserve the right to charge a
fuel supplement during periods of unexpected major increases in fuel
prices. This will be in addition to the original fare. This
supplement will be payable prior to departure.
19. SECURITY, under the Aviation and Maritime Security Act 1990 (AMSA),
all passengers, their vehicles and luggage may be searched before
being allowed to proceed for embarkation. The owner / driver of a
vehicle agrees to allow his vehicle to be searched or subject to any
other inspection procedure prior to embarkation. He/she also agrees
to fully respond to any questions that may be asked. If these
conditions are not complied with, SeaFrance has the right to refuse
embarkation. In this case, the price of the crossing will be
reimbursed without any further obligation on the part of SeaFrance,
whether to the customer or any other party. SeaFrance will not be
held responsible for any delay caused by the above-mentioned
searches, inspections or questioning procedures.
20. PASSPORTS, VISAS & IMMIGRATION, a standard 10-year passport
is required. You are responsible for ensuring that everyone
travelling is in possession of all necessary documentation for
admission to all countries you will visit or pass through and for
re-entry into the UK. You are liable to reimburse SeaFrance for any
fines, charges or losses imposed by any authority in relation to the
absence of the necessary documentation at the port of
disembarkation.
21. BOOKING RESPONSIBILITY, you shall be liable and shall
reimburse SeaFrance for all damage to vessels, their furnishings and
equipment or any property of SeaFrance caused directly or indirectly
in whole or in part by you. You shall indemnify SeaFrance and each
or all of its agents and servants against any liability whatsoever
that SeaFrance or such agents or servants may incur towards any
person or persons or company or governments for any personal injury
or death, loss or damage to property caused directly or indirectly
in whole or in part by you.
22. PASSENGER LISTINGS, we are legally required to record the
name, age group and gender of each passenger, along with details of
any special care or assistance needs. This information must be given
to SeaFrance at the time of booking. If you wish to make any
amendments after this time, please call 0871 663 2545 and speak to
our Customer Service section. Failure to do this could cause delays
when checking in at the port and may even result in passengers
missing their booked sailing.
23. CONDITIONS OF CARRIAGE, SeaFrance Ltd., acts as a sales agent
for SeaFrance S.A. Passengers, their luggage and vehicles are
carried subject to the Conditions of Carriage of SeaFrance S.A.,
together with the provisions of the Athens Convention and the Loi
Fran�aise du 18 Juin 1966, which limit the carrier's liability for
death, illness or injury or for damage to or loss of vehicle and
luggage or for delay or deviation. Copies of these conditions are
available upon request. The contract of which these conditions form
part shall be governed by and construed in accordance with English
law and any disputes there under shall be determined in England to
the exclusion of any other courts |